Privacy Policy — influencers.asia

This Privacy Policy explains how influencers.asia ("we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit, register for, or use our creator marketplace platform (the "Platform").

By creating an account, you also confirm that you meet the age requirement described in our Terms of Service. Terms of Service

1. Information we collect

We collect the categories of information below depending on how you use the Platform.

Account and identity information

Full name and display name
Email address and password (stored in hashed form)
Phone number, if provided
Account type (creator, brand, agency, or staff)
Account status, roles, and permissions
Profile avatar and timezone
Preferred locale and language settings
Country and city, if provided
Gender and date of birth, if provided
Age confirmation timestamp recorded when you accept the Terms of Service
Last login time and account metadata
API tokens created for authenticated integrations

Creator profile information

Public handle, headline, biography, and portfolio content
Profile and cover images
Location, travel scope, and custom city name
Niches, spoken languages, and content languages
Booking mode, availability, pause/unavailability settings, and capacity limits
Minimum budget, currency, packages, add-ons, and service types
Social channel profiles, handles, URLs, follower counts, engagement rates, and verification status
Historical social metrics snapshots and portfolio item media, links, and performance metrics
Verification records submitted for identity or channel checks

Brand and agency profile information

Company or agency name, legal name, slug, logo, website, industry, and company size
Business location, tax identification numbers, and billing addresses
Brand team membership, invitations, and roles
Agency roster entries, client records, invitations, rate cards, and payout split rules
Brand subscription tier and billing preferences

Commerce, billing, and financial information

Shopping cart contents and checkout selections
Order details, order numbers, line items, deadlines, statuses, and workflow events
Payment intent amounts, currencies, provider references, and payment status
Escrow hold records, wallet balances, ledger entries, refunds, and chargebacks
Invoices, billing details, tax amounts, credit notes, and downloadable PDF billing documents
Tax profiles, tax statements, withholding details, and coupon or referral reward usage
Payout and withdrawal requests, including beneficiary name, postal address, bank name, bank country, account number, and routing or SWIFT details
Commission tier history and marketplace fee calculations

Communications and collaboration data

Direct messages, conversation metadata, attachments, read timestamps, and message flags
Quote requests, quote responses, briefs, and related order links
Campaign posts, applications, and campaign-related messages where campaigns are enabled
Deliverable submissions, revision requests, deadline extension requests, and approval notes
Reviews, ratings, and public comments left after completed orders
Support tickets, help centre submissions, related order references, and ticket messages
In-platform notifications and notification preference settings
Email messages sent by us about account activity, orders, payouts, or security

Engagement, discovery, and referral data

Saved creators and favorites
Referral codes, referral relationships, and referral reward records
Search queries, filters, and browsing activity used to operate marketplace discovery
Indexed public profile data used for search and SEO, such as creator handles, locations, niches, and listing content

Trust, safety, and moderation data

Reports submitted about users, content, or messages
Dispute records, reasons, resolutions, and settlement details
Moderation actions, strikes, risk scores, and staff impersonation audit logs
Sensitive activity logs for administrative and security review

Technical, device, and usage information

Session identifiers, authentication cookies, and remember-me tokens
IP address, browser type, device information, and request timestamps captured in server and application logs
Debug timing and performance diagnostics when debug mode is enabled in non-production environments
Cache, queue, websocket connection, and automation job metadata needed to run the Platform
Webhook payloads received from payment, storage, or integration providers
Files uploaded to our storage systems, including avatars, portfolio media, attachments, invoices, and PDF exports

2. How we use information

Create and manage accounts, profiles, and authentication
Operate marketplace discovery, messaging, ordering, escrow, payouts, and support workflows
Process payments, invoices, tax reporting, refunds, and fraud prevention
Send service, transactional, and preference-based notifications
Improve search, recommendations, translations, and platform performance
Enforce our Terms of Service, investigate abuse, and comply with legal obligations

3. How we share information

We share information only as needed to operate the Platform, including with:

Other users involved in your orders, quotes, messages, campaigns, or public profile interactions
Payment processors such as Airwallex or other configured payment providers
Search infrastructure providers such as Typesense when search indexing is enabled
Cloud storage providers used for uploaded files and generated documents
Email, websocket, translation, and social metrics providers that support Platform features
Staff, talent managers, and agencies authorized to support accounts or roster relationships
Regulators, courts, or law enforcement when required by law or to protect rights and safety

We do not sell your personal information.

4. Retention and security

We retain information for as long as your account is active and as needed to provide services, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements.

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure.

5. Your choices and rights

Update profile, billing, notification, and payout details in your account settings
Manage cookies and sessions through your browser settings
Contact support to request access, correction, export, restriction, or deletion where applicable law allows
Withdraw consent for optional communications through notification preferences, where available

Some requests may be limited when we must retain data for legal compliance, fraud prevention, tax reporting, or active orders and disputes.

6. International transfers

Because we serve users across Asia-Pacific and may use infrastructure providers in other countries, your information may be processed outside your home jurisdiction. We take steps designed to protect information in line with this Privacy Policy.

7. Children

The Platform is not intended for anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us so we can take appropriate action.

8. Changes and contact

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

Questions or privacy requests can be sent through the Platform support centre or to the contact details listed on our website.